الطلبات المسبقة وسياسة الإلغاء

Pre-Orders & Cancellation Policy (KanzTCG)

Store: KanzTCG
Website: kanztcg.com
Support Email: kanztcg@gmail.com
Return Address:
Building No. 6738
Al Harith At Tamimi St.
Secondary No. 4005
Al Manar Dist.
Riyadh 14222
Kingdom of Saudi Arabia

Some products on KanzTCG may be sold as pre-orders. This policy applies to all pre-order purchases and forms a binding part of our Terms & Conditions.

By placing a pre-order, you confirm that you have read, understood, and agreed to the terms below.

1) Pre-Orders
A pre-order is the purchase of a product that is not currently in stock and/or not yet released, and therefore not available for immediate delivery.

By completing a pre-order purchase, you acknowledge and agree that:
- A non-refundable deposit or full payment (as specified on the product page) will be collected at checkout.
- The product will be fulfilled at a future date once available.
- Any release dates, availability dates, or delivery estimates are approximate only and not guaranteed.
- Delays caused by manufacturers, suppliers, couriers, customs authorities, or other third parties do not constitute grounds for cancellation or refund.

2) Cancellation of Pre-Orders
A pre-order may only be cancelled if ALL of the following conditions are met:
- The order has not been fulfilled, processed, allocated, or dispatched.
- The cancellation request is submitted within five (5) calendar days of placing the order.
- The cancellation request is submitted more than five (5) calendar days prior to the official product release date.

Cancellation requests that do not meet ALL criteria above will be automatically rejected.

3) Non-Cancellable Pre-Orders
Pre-orders are strictly non-cancellable under any of the following circumstances:
- Five (5) or more calendar days have elapsed since the order was placed.
- The cancellation request is made within five (5) calendar days of the product release date.
- The order has been fulfilled, processed, allocated, or dispatched.
- The product has been ordered and/or allocated specifically to the customer.

Once a pre-order becomes non-cancellable, it is considered a final sale.

4) Refunds & Returns
- Approved cancellations (where eligible) may be refunded at our sole discretion to the original payment method or issued as store credit.
- All fulfilled pre-orders are subject to our Returns & Refunds Policy.
- No refunds will be issued for:
  - Change of mind
  - Delays outside of our control
  - Supplier or manufacturer production delays

5) Delays, Changes & Unavailability
KanzTCG reserves the right to:
- Modify expected release or delivery dates without prior notice.
- Cancel a pre-order if the product becomes unavailable or discontinued.

If fulfillment becomes impossible, any refund, store credit, or alternative resolution will be determined solely at our discretion, and such resolution shall constitute full and final settlement.

6) Customer Acknowledgment &> Responsibility
By placing a pre-order, the customer expressly acknowledges and agrees that:
- Pre-orders involve inherent uncertainty and potential delays.
- Product descriptions, images, and specifications are subject to change.
- It is the customer’s responsibility to review all pre-order terms before purchase.
- Failure to read or understand this policy does not exempt the customer from its terms.

For inquiries: kanztcg@gmail.com